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What payment methods do you accept?

At NURSAN Cosmetics, we offer flexible and secure payment options for your convenience.
You can complete your order using Credit Cards, or choose Cash on Delivery and pay upon receiving your products.
Simple, safe, and designed to fit your lifestyle.

How do you handle shipping?

We carefully prepare and pack every order to ensure your products arrive in perfect condition.
Orders are processed quickly and shipped through trusted delivery partners, with Cash on Delivery available for added comfort and confidence.
Our goal is to deliver your NURSAN essentials smoothly, safely, and on time.

If I’m not happy with my order, can I return or exchange it?

At NURSAN Cosmetics, your satisfaction comes first.
For hygiene and safety reasons, opened or used skincare products cannot be returned or exchanged.
However, if you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery, and our team will be happy to assist you with a replacement or solution.

I noticed a longer delivery time for my order. Can I cancel it?

If your order has not yet been shipped, you may request a cancellation by contacting our customer support team as soon as possible.
Once the order is shipped, cancellation is no longer available—but rest assured, we always work to deliver your NURSAN products as quickly and smoothly as possible.

How do you handle shipping?

At NURSAN Cosmetics, every order is carefully prepared and securely packaged to protect product quality.
Orders are processed promptly and shipped through trusted delivery partners to ensure safe and timely delivery.
Delivery times may vary depending on your location, but we always aim to get your NURSAN essentials to you as quickly as possible.

Do you provide shipping to other countries?

Currently, NURSAN Cosmetics ships within selected regions only.
International shipping options may be added in the future—please stay connected with us for updates on new destinations and availability.

How do you recommend products for my skin type?

At NURSAN Cosmetics, each product is carefully formulated to target specific skin needs.
You can find detailed skin type recommendations, key ingredients, and usage instructions on every product page to help you choose what suits your skin best.
If you’re still unsure, our team is always happy to guide you toward the right routine for your skin.

Are there any special offers or discounts available?

We regularly offer special promotions, bundles, and limited-time discounts.
To stay updated on our latest offers, we recommend checking our website frequently or following NURSAN Cosmetics on our official social media channels.

How can I contact NURSAN customer care?

Our customer care team is always here to support you.
You can reach us through our official contact channels, including the contact form on our website and our social media platforms.
We aim to respond to all inquiries as quickly as possible to ensure a smooth and reassuring experience.

Do you restock sold-out products?

Yes, we regularly restock our most popular products whenever possible.
If an item is currently sold out, we recommend checking back soon or following NURSAN Cosmetics on our official channels to stay updated on restocks and availability.

How do you recommend the right product for me?

At NURSAN Cosmetics, choosing the right product starts with understanding your skin.
Each product page includes clear details about skin type, concerns, key ingredients, and how to use, helping you select what best suits your needs.
If you need extra guidance, our customer care team is always available to help you build the right routine

Are there any special offers or discounts?

NURSAN Cosmetics occasionally offers special promotions, bundles, and limited-time discounts.
We recommend checking our website regularly or following us on our official social media channels to stay updated on the latest offers.

Also you can order Nursan products through trusted pharmacies like :

- Theka pharmacy : Cairo- Nasr city 8th district with contact 02/23571555
- Mohamed Hasnin Pharmacies : Zagazig - downtown with contact 055/2333113
- Mohamed Farid Pharmacy : Zagazig - downtown with contact 055/2306999
- Cure n Care pharmacy : Zagazig - Velal al gamaa district with contact 055/2322884
- ⁠LEEN STORE for Cosmetics for pharmacies & Shops

How are NURSAN products packaged?

At NURSAN Cosmetics, every product is carefully packaged to ensure maximum safety and quality upon delivery.
Our packaging is designed to protect skincare formulas from leakage, damage, or contamination during shipping, so your products arrive fresh, sealed, and ready to use.

All NURSAN products are securely sealed to maintain hygiene, product integrity, and safety.
If a product seal appears broken upon delivery, please do not use it and contact us immediately

What should I do if my package arrives damaged or incomplete?

If your package arrives damaged or missing any items, please contact our customer care team within 48 hours of delivery.
Kindly keep the original packaging and provide clear photos to help us resolve the issue quickly and efficiently.

If I’m not satisfied with my purchase, can I return or exchange it?

For safety and hygiene reasons, opened or used skincare products cannot be returned or exchanged.
If you receive a damaged, defective, or incorrect item, please contact our customer care team within 48 hours of delivery, and we will be happy to assist you with a replacement or appropriate solution

How can I track or follow up on my order?

Once your order is confirmed, you will receive all the necessary details to follow up on its status.
If you need any additional assistance regarding your order or delivery, our customer care team is always available to support you and provide updates when needed.

How does the refund process work?

At NURSAN Cosmetics, refunds are handled with care and transparency.
For hygiene and safety reasons, opened or used skincare products are not eligible for refunds.
If you receive a damaged, defective, or incorrect item, please contact our customer care team within 48 hours of delivery, and we will review your case and guide you through the refund or replacement process if applicable

When will I receive my refund?

Once your request is approved, refunds are processed within a reasonable timeframe depending on the original payment method.
Our team will keep you informed throughout the process to ensure a smooth and reassuring experience.